HB.se

Huvudmeny

Efficient IT Service Management


Recent studies show that 80% of the IT-related work consists of IT-Service Management. IT Service Management (ITSM) is costly, and plays a critical role in supporting and satisfying business requirements. However, a challenge is that this important service sector is considered as inefficient by the customers. Both academia and industry need a better knowledge of IT serve management work practice, and how it can be made more efficient and effective.

Start date

2010-04-01

End date

2013-03-31