Recent studies show that 80% of the IT-related work consists of IT-Service Management. IT Service Management (ITSM) is costly, and plays a critical role in supporting and satisfying business requirements. However, a challenge is that this important service sector is considered as inefficient by the customers. Both academia and industry need a better knowledge of IT serve management work practice, and how it can be made more efficient and effective.
Business and IT
With a strong regional anchoring and bas...
IT Service and Management
IT service management (ITSM) is a servic...
We study and develop digital innovations...
Sustainable Consumption Research Group
We study different aspect of sustainabil...
The Knowledge Foundation
Ladok Division, Umeå University
Pulsen Application AB
SCA Transforest AB
Volvo Information Technology AB
Volvohandelns utvecklings AB