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Here you find information about the research conducted by the university’s 53 professors, 137 senior lecturers, 51 docents, 175 lecturers, and 63 doctoral students. (Nov 2017)

Nicklas Salomonson

Nicklas Salomonson

Docent

Associate Professor

Department of Business Administration and Textile Management

Phone: 033-4354479

Mobile: 0730-332754

E-mail: nicklas.salomonson@hb.se

Room number: L408

Signature: NSA

Nicklas Salomonson is Associate Professor in Business Administration at the University of Borås in Sweden. His research concerns areas such as communicative interaction in service encounters, technology in services, customer misbehaviour and sustainable consumption. His research has been published in journals such as Industrial Marketing Management, Marketing Theory, Journal of Retailing and Consumer Services, Journal of Creating Value, Journal of Macro marketing, Journal of Business Communication, International Journal of Quality and Service Sciences, and Research in Transportation Business & Management. His current research focuses on different aspects of customer misbehaviour in areas such as public transport and retail. One of the projects aims at clarifying the customer discourse/customer role in relation to service encounters. A specific interest is how the customer conceptions sometimes come into collision with the organisational rationality and professional norms, in particular incidents where customers act in unacceptable ways towards employees. 

Areas

Centres

Supervision of doctoral students