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Volvo Information Technology AB
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Efficient IT Service Management Recent studies show that 80% of the IT-related work consists of IT-Service Management. IT Service Management (ITSM) is costly, and plays a critical role in supporting and satisfying business requirements. However, a challenge is that this important service sector is considered as inefficient by the customers. Both academia and industry need a better knowledge of IT serve management work practice, and how it can be made more efficient and effective.
Page editor:Björn Brorström
Last updated: 2010-09-20