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Contact
Nicklas Salomonson
Senior Lecturer at School of Business and IT
In room: L408
E-mail: Nicklas.Salomonson@hb.se
Phone: 033-4354479
Fax: 033-4354007
Signatur: NSA
Nicklas Salomonson, Ph.D., is Assistant Professor in Business Administration at the School of Business and Informatics, University of Borås, Sweden. He is also disciplinary coordinator of Business Administration and coordinator for a multi-disciplinary research group (Encounters & Markets Research Group). His research concerns communicative interaction in service encounters, self-service technology, and customer misbehaviour. His research has appeared in book chapters and international research conferences such as QUIS, AMA SERVSIG International Research Conference, International Conference on Services Systems and Services Management, and eChallenges. He has received a post-doc scholarship from Jan Wallanders and Tom Hedelius Research Foundation and led several externally financed research projects.
Orientations
Business administration - marketing
Research projects
Efficient IT Service Management
Recent studies show that 80% of the IT-related work consists of IT-Service Management. IT Service Management (ITSM) is costly, and plays a critical role in supporting and satisfying business requirements. However, a challenge is that this important service sector is considered as inefficient by the customers. Both academia and industry need a better knowledge of IT serve management work practice, and how it can be made more efficient and effective.
Recycling of clothes – development of knowledge and solutions for sustainable retailing
The purpose of the study is to develop knowledge and solutions in order to reduce textile clothes waste.
Finished research projects
Center for Collaborative Innovation (CCI)
Kundmöte 2015
Swedish Institute for Trade and Services Innovation
The balanced service encounter
The phenomenon Ullared
Troublesome travelers
Utveckling av medborgarkontakter i Marks Kommun