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Contact
Stefan Cronholm
Professor at School of Business and IT
In room: L418
E-mail: Stefan.Cronholm@hb.se
Phone: 033-4355936
Fax: 033-4354007
Signatur: SCO
Stefan Cronholm is professor in the subject of information systems at University of Borås. He specializes in requirement specification, design and evaluation of information systems, methods concerning information systems development and qualitative research approaches. Stefan has published some 50 scientific papers and a vast range of pedagogical material. Stefan is a member of the Research Group VITS (Workpractice development, IT usage, Coordination and Cooperation). Besides doing research, Stefan is engaged in the graduate and undergraduate education programs as a supervisor and lecturer.
Title of Dissertation
Method Tools and Usability
Subjects
Research projects
Efficient IT Service Management Recent studies show that 80% of the IT-related work consists of IT-Service Management. IT Service Management (ITSM) is costly, and plays a critical role in supporting and satisfying business requirements. However, a challenge is that this important service sector is considered as inefficient by the customers. Both academia and industry need a better knowledge of IT serve management work practice, and how it can be made more efficient and effective.
Finished research projects
Successful compentence supply - temporary manpower as a success factor