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Huvudmeny

Improved Process Efficiency and Quality in IT Service Management


IT Service Management (ITSM) is a strategy by which IT services are offered under contract to customers and performance is managed as a service. From a customer perspective ITSM is often seen as inefficient and costly. There are several frameworks/methods aimed at supporting improved process efficiency.

Start date

2014-01-01

End date

2016-12-31

Areas

Research Groups